You don't know what will walk through your door when you are here to serve the public. Some days will bring chaos, other days calm.
Some people have OCD. Others are anxious. Some are perfectionists. Some are depressed. Some have serious physical or mental medical conditions. Each is entitled to a positive experience and to be served with dignity and respect.
Are your staff ready to handle it? Can YOU muster the compassion amidst the chaos? I can say with certainty it is a challenge.
Then what about the days where the people are chemically enhanced? That IS me being polite for people being drunk or high or otherwise self-"medicated." Do you know what to do? Do your staff?
Sadly it's a necessary part of training your staff to deal with the public. Ice cream store, convenience store or even a bakery. Challenges are similar.
