Sunday, October 21, 2012

Sweet Luxury

To have your own commercial kitchen is one of life's little luxuries.

The smooth, cool, stainless steel counters and utensils are so durable and clean. A big, sharp chef's knife chops fresh produce with ease and makes meal preparations a snap.

Cooking is a pleasure when ingredients and equipment are logically set out before you. Equipment that is easy to clean and easy to handle make preparations a breeze.

We overlook these joys sometimes, working in a commercial cooking environment. You're under pressure constantly and constantly scruitinized. As a chef, you are only as good as the last meal you served. Guests are not very forgiving these days. With Twitter and Instagram and Facebook and bloggers everywhere, your reputation can be sliced and diced on that plate, and around the world in minutes.

It is fresh? Do we have enough? Where's my cumin? Who took my whisk? Even little things going wrong can set you back and frustrate you when minutes and seconds matter. And believe me, in a commercial kitchen, seconds count! Timing is everything.

But to be the master of the kitchen, YOUR OWN KITCHEN, is a dream come true. We all love it! Students aspire to it and television shows glamourize it. And I, for one, have to say that as much hard work as it is to own a restaurant, and to live in the intense environment that is a kitchen, it still is a luxury. A sweet luxury that I do not take for granted.


Tuesday, October 2, 2012

Can I get a donation?

A week doesn't go by without someone asking for a donation at the restaurant. Whether it is for a school group, a kids' program, the Heart & Stroke fund or the high school car rally, someone is always asking for a donation.

So, how do you choose what to support?

I have a few guidelines that I use.

1) They must have documentation - a letter of request will do
2) Do they support/service our community?
3) Is their audience part of our customer base?
4) Is there a personal connection to a staff member?
5) Are they known to the restaurant? (A regular customer)
6) What are they looking for? (Cash, gift cards, product)
7) Do they fit our mandate of supporting community, youth sports, local agriculture?

I set aside $2500 annually for this type of donation. In consultation with the staff members, we decide what major charities are important to our families. Then each year we pursue donating to the Cancer Society, The MS Society, the local United Way and an organization that supports animal rescue/welfare.

We have been creative and had ice cream float sales, milkshake sales and other in-store events to raise funds for the Cancer Society and MS Research. When we do these events, I personally match all money raised and "double" the donation.

It has always been a morale booster for my staff to know that the charities that are important to their families are honoured and recognized at their workplace as well. Cancer has touches the lives of all of us. Together we are stronger. Acts of support are more than just a financial boost, they are an emotional one as well.

While we can't say "yes" to every donation request, we do politely explain our restaurant charity mandate, and offer support in creative ways whenever possible.